Refund policy
Return & Refund Policy
We want you to be confident in your purchase from Summit Legacy Health. If something isn't right, please contact us and we'll work with you to determine the appropriate next steps.
30-Day Return Policy
Unless otherwise stated below or on the product page, eligible merchandise may be returned within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, unassembled where applicable, and in the same condition in which it was received. Items should include the original packaging, tags, accessories, manuals, and other materials that were included with the product. Proof of purchase is required.
Before returning any product, please contact Summit Legacy Health to request return authorization and instructions. Do not ship a return without authorization. The appropriate return location may vary depending on the product or manufacturer.
Supplements, Nutrition Products & Consumables
For health and safety reasons, opened supplements, nutrition products, food products, beverages, and other ingestible or consumable products cannot be returned unless the product arrived damaged, defective, incorrect, or a return is otherwise required by law.
Unopened products may be eligible for return within 30 days of delivery provided they remain sealed and in their original condition and packaging.
Fitness Equipment & Oversized Items
Fitness equipment, large or heavy products, and items shipped directly from a manufacturer or distribution partner may be subject to additional return requirements, manufacturer policies, restocking fees, or return freight charges.
Any applicable restrictions or charges will be communicated before an authorized return is completed whenever reasonably possible.
Customers should not ship large or heavy products back without first receiving return instructions from Summit Legacy Health.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include your order information and, when applicable, photographs showing the issue or shipping damage. We will review the situation and work with you, the carrier, and/or manufacturer as appropriate to make it right.
Return Shipping
For eligible returns that are not the result of an incorrect, damaged, or defective product, the customer may be responsible for return shipping costs and any applicable manufacturer or supplier restocking fees.
If the return results from an error by Summit Legacy Health or an item arrives damaged, defective, or incorrect, we will provide appropriate instructions after reviewing the issue.
Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.
Non-Returnable Items
Certain items cannot be returned, including:
Opened supplements, nutrition products, and other ingestible or consumable products
Gift cards
Personalized or custom-order products
Items marked final sale
Used, installed, altered, or damaged merchandise when the condition is not the result of a product defect
Products specifically identified as non-returnable on the product page
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Exchanges
The availability of exchanges depends on the product and supplier. In many cases, the fastest way to receive a different item is to complete an authorized return of the original product and place a separate order for the replacement.
Manufacturer Warranties
Some products sold by Summit Legacy Health may include warranties provided by their manufacturers. Manufacturer warranties are governed by the terms and conditions of the applicable manufacturer and may require the customer to work directly with the manufacturer.
Summit Legacy Health will make reasonable efforts to help customers identify the appropriate warranty process when assistance is needed.
Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.
Any approved deductions for return shipping, restocking fees, or other applicable charges will be communicated as part of the return process.
European Union Customers
If merchandise is shipped into the European Union, customers may have additional cancellation or return rights under applicable consumer protection laws. Nothing in this policy is intended to limit rights that cannot legally be waived.
Questions or Return Requests
To request a return or ask a question about this policy, please contact:
Summit LegacyHealth